SRIKANTH BALLA. Emotional Sentiment Detection in CRM Communications for Real-Time Escalation Triggers. International Journal of Multidisciplinary Innovation and Research Methodology, ISSN: 2960-2068, [S. l.], v. 2, n. 1, p. 83–101, 2023. Disponível em: https://ijmirm.com/index.php/ijmirm/article/view/219. Acesso em: 27 nov. 2025.