Exploring the Potential Impacts of Chatbot Software/Apps (ChatGPT) on Education: Benefits, Drawbacks, and Future Prospects

Abstract

With a focus on the advantages, disadvantages, and potential applications of this cutting-edge technology, this study investigates how chatbot software and apps may affect education. Using the text or voice communications, chatbots are computer programmes that mimic human-to-human communication. Artificial intelligence and natural language processing are combined in chatbot software/apps to quickly understand user requests and provide information, support, and extra services. In the context of education, chatbot software and apps have the ability to promote student engagement, increase access to knowledge, and offer a more affordable option than paying human teachers. Yet, there are issues with chatbots' inadequate comprehension of difficult subjects, their incapacity to support pupils emotionally, and the potential loss of jobs for human teachers. This research examines the effectiveness of Chatbot software and apps in various educational settings using case studies and examples. This paper ends with a discussion of the possibility for additional advancement and innovation in this area as well as how Chatbot software/apps have the power to change education as we now know it.