Evaluating Websites using Emotion Analysis of Users an Investigation into Opinion Mining Methods

Abstract

Background

The exponential growth of online platforms and the increasing reliance on digital resources have transformed the way individuals access information, products, and services. As a result, websites play a pivotal role in shaping user experiences. Understanding user sentiments and emotions towards websites is crucial for web developers, businesses, and researchers alike. The incorporation of emotion analysis and opinion mining in evaluating websites can provide valuable insights into user preferences and dissatisfaction, contributing to the enhancement of online platforms.